Shipping & returns information
Shipping in Australia
- Standard shipping is free Australia wide for orders over $50
- A flat $10 standard shipping fee is applied to orders $50 or under
- For standard shipping please allow 3-7 working days for delivery
- For urgent orders, please select the Express Delivery shipping option at checkout. This is a flat $15 fee on any order value.
- We don’t currently offer international shipping but we’re working on it! Watch this space.
Returns and exchanges are only available on full priced items, on the following conditions:
- The item/s is un-used, unwashed and completely clean with all tags and packaging still in place
- The item must be returned within 14 days of purchase
- The customer is responsible for the cost of returning the item/s to us. We recommend using a trackable postal service as Ink Spiller Home cannot be held responsible for lost returns.
- Original shipping costs will only be refunded if the item is faulty or there was a despatch error made by Ink Spiller Home
- Approved refunds will be issued via the payment method used for the original purchase
- Gift cards, sale items and items purchased using a discount code are not returnable or exchangeable. The only exception to this is our 5% off discount code for new email subscribers.
- For return delivery address and packaging instructions, please email firstname.lastname@example.org